Nintex Services

Active Incident

DocGen for Salesforce - Scheduled DDPs not running for subset of customersPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Nintex DocGen for Salesforce

Locations

Australia, Europe, United States

December 3, 2024 8:39PM UTC

[Identified] Engineers have identified an issue preventing scheduled DDPs from running for a subset of customers. They are working on a solution to the issue at this time.

December 3, 2024 10:26PM UTC

[Identified] Engineers have identified a path towards resolution and are actively working on restoring full service.

December 4, 2024 12:55AM UTC

[Identified] Engineers are continuing to execute the solution to the issue.

December 4, 2024 2:46AM UTC

[Identified] Engineers are currently monitoring a long-running process to progressively restore scheduled DDP functionality across affected environments.

December 4, 2024 8:38AM UTC

[Identified] Engineers continue to monitor the long-running process to progressively restore scheduled DDP functionality across affected environments.

December 4, 2024 3:24PM UTC

[Identified] Engineers are continuing to monitor the running process.

December 5, 2024 12:36AM UTC

[Identified] Engineers are monitoring the restoration process. North American regions are nearing completion.

December 5, 2024 8:14AM UTC

[Identified] Engineers continue to monitor the progress of the restoration process.

December 5, 2024 4:19PM UTC

[Identified] Two of three North American regions have completed. The other regions are still in progress.

December 5, 2024 11:51PM UTC

[Identified] The process to restore scheduled DDP functionality is progressing through the remaining regions. While we expect functionality to be restored for most customers, schedules created in NA3, EU1 or AP1 may still be affected until the process completes.

December 6, 2024 8:56PM UTC

[Monitoring] Overall restoration process continues to progress as expected. Engineers will monitor the situation through to completion.

December 9, 2024 11:26PM UTC

[Monitoring] Engineers are currently monitoring the processing and working with our cloud vendor to determine any way to speed up the process.

December 12, 2024 12:44AM UTC

[Monitoring] Engineers have confirmed all North American regions have completed. We are continuing to monitor the progress of EU1 and AP1 regions.

Nintex Licensing and Permitting

United States

Operational

Nintex Workflow for Office 365 - Workflow Designer