Nintex Promapp - Production
September 14, 2020 2:15AM UTC
[Monitoring] Nintex Promapp customers in our AU/NZ data centre may be experiencing degraded performance. We have increased capacity to alleviate the issue and are now monitoring service levels. We will provide further updates in 1 hour.
September 14, 2020 4:01AM UTC
[Monitoring] Additional changes have been made to Nintex Promapp infrastructure to address the degraded performance in the AU/NZ data centre. The team will continue monitoring and will review again tomorrow.
September 15, 2020 4:54AM UTC
[Investigating] Performance has not improved following yesterday's changes and the team has been investigating in-conjunction with the Microsoft Azure support team.
Whilst customers may see degraded performance in other errors of the application we know that the following key areas are impacted
- Searching for processes
- Loading the left hand process navigation
- Updating or altering the process group structures and viewing permissions.
The team will continue working on identifying the root cause and will provide further updates as they come to hand.
September 16, 2020 1:57AM UTC
[Investigating] Incremental improvements were made overnight which appear to have had a positive affect.
The team continues to investigate other areas identified to improve the behaviour of the infrastructure.
September 18, 2020 2:10AM UTC
[Investigating] We’ve been working with the Microsoft team to profile the application and understand better what is causing the slow down and why it behaves differently in our APAC data centre compare to other regions and staging environment. They are helping to dig into a number of potential causes and helping us exclude different things. As a result it may take some time to pinpoint the root cause.
We will continue to provide updates as information becomes available.
September 24, 2020 1:49AM UTC
[Identified] The Nintex Promapp team continue to investigate performance issues for our larger APAC customers. We have developed changes based on recommendations from Microsoft as well as changes based on findings from our own investigations into areas contributing to slowness for larger customers. These changes are currently being tested and will be released as a patch once testing has completed.
While these changes will have a positive effect, we have identified additional areas that are causing significant performance degredation. We continue to work on changes to address these areas of slowness and will release these in a subsequent patches.
September 28, 2020 9:26PM UTC
[Monitoring] We have deployed changes based on recommendations from Microsoft as well as changes based on findings from our own investigations into areas contributing to slowness for customers. Our monitoring from Monday shows a positive improvement in performance. We will continue to monitor the effects of these changes over the course of the next few days to confirm consistency of the performance improvements.
We continue to work on additional changes to address other identified areas of slowness and will release these in subsequent releases.
October 21, 2020 2:58AM UTC
[Monitoring] We have deployed a number of enhancements over the course of the past few weeks to address performance concerns. The vast majority of performance issues have been addressed apart from two remaining areas that continue to have performance issues, we will be addressing these in an upcoming patch. These areas are:
- Viewing Dashboards
- Process Editing (predominantly in IE11)
We appreciate your patience while we work to address these two remaining performance issues.
