Nintex Services

Active Incident

Nintex Workflow for Office 365 - Access is denied error while executing WorkflowOperational

Incident Status

Operational

Components

Nintex Workflow for Office 365 - Workflow Execution

Locations

Australia, Europe, Japan, United States

July 23, 2024 5:30AM UTC

[Investigating] We are aware of an issue where customers is experiencing Access is denied Exception error while executing the Workflow. Nintex Engineering team is currently investigation the issue. Please raise a ticket with Nintex if you are experiencing the same.

July 23, 2024 9:44AM UTC

[Investigating] Updated impacted regions to include Europe.

July 23, 2024 10:02AM UTC

[Identified] Our preliminary investigation suggests this is an issue within the Office 365 infrastructure impacting list Workflow. We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal as well as raising the issue to Nintex Support team.

July 24, 2024 1:23AM UTC

[Monitoring] Microsoft posted an Advisory Notification in 365 Admin Center indicating the issue has now been rectified. https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/SP829328 Nintex Engineering will continue to monitor the issue. We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal.

Nintex Workflow for Office 365 - Workflow Failing with Assign a Task and Send An Email ActionOperational

Incident Status

Operational

Components

Nintex Workflow for Office 365 - Workflow Execution

Locations

United States

July 22, 2024 10:39AM UTC

[Investigating] We are aware of an issue where workflow are falling Assign a Task and Send An Email Action. Sample error: For O365 - "Microsoft.SharePoint.SPException","message":{"lang":"en-US","value":"The e-mail message cannot be sent. Make sure the e-mail has a valid recipient."}}}"." For NAC - "400 - [{"code":"INVALID_FORMAT","params":["email","{\"value\":\" We have identified that the issue is occurring with the Microsoft Infrastructure of Office 365. Small subset of customers in the West US region maybe impacted. We have raised a Sev A ticket with Microsoft support and will update this ticket as more information is available. We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal.

July 22, 2024 11:42AM UTC

[Investigating] The engineering team confirmed that the issue are only affecting Nintex Workflow for Office 365. We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal. You may quote the reference of 2407220030003029‎.

July 24, 2024 2:09PM UTC

[Monitoring] Nintex Engineering and Microsoft Support have re-tested the issue and confirmed the fix. Nintex Engineering will continue to monitor. We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal.

Nintex Workflow for Office 365 - Issue adding Nintex App to new or existing sitesDegraded Performance

Incident Status

Degraded Performance

Components

Nintex Workflow for Office 365 - Workflow Designer

Locations

Australia, Europe, Japan, United States

July 19, 2024 4:18AM UTC

[Investigating] We are aware of an issue adding the Nintex Office 365 apps to new or existing sites. We are working directly with Microsoft to investigate the cause of this issue and will post update as they become available. We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal and reach out to Nintex Support for remediation solution.

Nintex Workflow for Office 365 - Error opening a workflow, value cannot be null when attempting to open a workflowOperational

Incident Status

Operational

Components

Nintex Workflow for Office 365 - Workflow Designer

Locations

Australia, Europe, Japan, United States

July 15, 2024 2:24AM UTC

[Investigating] We are aware of an issue where customer may see the following error opening a workflow: 'Error opening a workflow. Value cannot be null. Parameter name : Workflow App Id Our preliminary investigation suggests this is an issue within the Office 365 infrastructure. Nintex has escalated the issue to Microsoft and is working directly to resolve. Workflow execution is unaffected.

July 15, 2024 11:38PM UTC

[Identified] Microsoft support is currently investigating the cases with the information provided and has identified the potential issue. We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal.

July 19, 2024 12:26AM UTC

[Identified] Microsoft engineering is continuing to investigate the issue. We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal. We will provide updates as we have more information.

July 24, 2024 1:33AM UTC

[Identified] Microsoft posted an Advisory Notification in 365 Admin Center updating the status and progress of the investigation. https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/SP832172 We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal as well as raising the issue to Nintex Support team. We will update the status as new information is available.

July 24, 2024 8:02AM UTC

[Identified] Microsoft have advised that the underlying issue has now been fixed and rolling out to production gradually in next 24hours. Nintex Engineering will continue to monitor. We recommend customers encountering this issue raise a ticket with Microsoft directly via their Office 365 admin portal.

July 25, 2024 3:30AM UTC

[Monitoring] We observed some impacted tenants started to resume back to normal operations. Nintex Engineering will continue to monitor. Customers who are still experiencing this issue should raise a ticket with Nintex and Microsoft via their Admin Portal.

Nintex Workflow for Office 365 - Workflow Designer